​Cubana Grille has a Refund and Returns Policy outlined on their website. The policy specifies that returns are accepted within 30 days of purchase, provided the item is unused, in its original condition, and packaging. However, this policy appears to be more applicable to physical products rather than food items.​

For clarity and to better serve their patrons, especially concerning food orders, Cubana Grille might consider adopting a more tailored policy. Here’s a suggested Return and Refund Policy:

Return and Refund Policy

1. Scope

This policy applies to all food and beverage items purchased directly from Cubana Grille, whether for dine-in, takeout, or delivery.​

2. Refunds and Replacements

  • Order Errors: If you receive an incorrect item due to our error, please notify us immediately. We will promptly prepare and provide the correct item or offer a refund for the item in question.

  • Food Quality Issues: We take pride in serving high-quality meals. If you believe there is an issue with the quality of your food, please contact us within 3 hours of receiving your order. Returns must include the original food in its container(s) for evaluation. Depending on the situation, we may offer a replacement, refund, or store credit.

3. Eligibility for Refunds

  • Dine-In: Concerns regarding your meal should be raised with our staff before leaving the restaurant. We will address any issues promptly to ensure your satisfaction.​

  • Takeout and Delivery: For any issues with takeout or delivery orders, please contact us within 3 hours of receiving your order. Requests made after this period may not be eligible for refunds or replacements.​

4. Non-Refundable Situations

  • Change of Mind: Refunds are not provided for personal preferences or dislikes after the food has been prepared and served.​

  • Third-Party Delivery Issues: If you experience issues with a third-party delivery service, please contact them directly. While we ensure our food’s quality upon leaving our premises, we cannot control external delivery conditions.​

5. Cancellation Policy

  • Order Cancellation: Once an order is confirmed, preparation begins immediately. Therefore, cancellations may not be possible after confirmation.​

6. Refund Process

  • Payment Method: Refunds will be processed using the original payment method. For cash payments, refunds will be provided in cash; for credit card payments, refunds will be credited back to the original card.​

  • Processing Time: Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider.​

7. Contact Us

For any concerns or to request a refund or replacement, please contact us at:​

By implementing this tailored policy, Cubana Grille can ensure clarity and maintain high customer satisfaction regarding returns and refunds.